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Chief Operating Officer
Job Code:2018-CE-010
Location:Central Library
FT/PT Status:Full Time
Monday - Friday 8:00-5:00, some evening and weekend hours depending on work load and program attendance.

Job Summary:

Tulsa City-County Library, a valued partner in the Tulsa County community since 1961, is seeking a dynamic, visionary library professional to fill the role of Chief Operating Officer (COO).  This key member of senior leadership will be charged with strategic and operational oversight of the library’s multiple branches, community outreach activities, and the Starbuck’s store located at Central library. 

The COO will design and implement strategies that promote a positive customer experience and provide for continued community growth and sustainability.  They will be responsible for establishing policies and programs that promote the library’s culture, mission, and values; and will identify trends and new technology necessary to keep the organization relevant over time. 

Qualified individuals must have MLIS/MLMIT and ten or more years of proven progressive operations experience and strategic responsibility in a large library system.  Strong analytic skills and a proven ability to effectively manage organizational change is required.  Must also have a solid understanding of:

  • information technology
  • building programs
  • customer service
  • product management
  • performance measures

Essential Functions:
  1. Serves as a member of the Executive Team (C-Team) to develop overall strategy, manage tactical objectives, and short- and long-term planning for deployment of resources and achieving the Library’s vision.
  2. Identifies and develops, in conjunction with CEO and staff, innovative best practices using thoughtful investigation and new approaches.
  3. Thinks innovatively and develops strategic initiatives to enhance library services and promote a positive customer experience.
  4. Works effectively with executive management to ensure continuous process and organizational improvement. 
  5. Leads management staff responsible for system-wide public services, product management, and Starbucks.
  6. Responsible for translating high-level vision and strategies to strategic plans for execution by direct reports.
  7. Assists the CEO and the C-Team in the timely execution of enterprise-wide deliverables by monitoring department-level operational plans, encouraging strategic coordination of resources, and by eliminating operational obstacles.
  8. Develops appropriate business case justifications and cost/benefit analysis for departmental initiatives within reporting line.
  9. Supports ongoing maintenance and continuous improvement of grounds and buildings in with CFO and facilities department.
  10. Develops and cultivates employees responsible for ensuring a satisfactory customer experience by providing timely feedback and career development opportunities. 
  11. Develops and cultivates Library partnerships and strategic alliances external to the organization. 
  12. Performs additional duties as assigned or required.


Other Duties & Responsibilities

Required Knowledge, Skills & Abilities:
  1. Knowledgeable in current policies and practices as well as future trends, technology, and information in the library profession.
  2. Displays good judgement in analyzing and promoting ideas to benefits customer base and communities served.
  3. Ability to effectively present information in a variety of settings.
  4. Ability to understand and operate library technology, in addition to personal computer and other job related equipment; advanced knowledge of Microsoft Office Suite required.
  5. Proven success in managing change through both short and long range planning.
  6. Experience working in a large library system with multiple branches and non-public divisions.
  7. Strong understanding and support of organizational culture.
  8. Ability to think strategically and make good decisions under pressure.
  9. Superior analytical skills and knowledge of performance metrics.
  10. Experience in retail operations, including staffing levels and profitability measures, preferred

Physical and Environmental Conditions:
Physical Activity: Work requires light physical effort in the handling of light materials or boxes and tools or equipment in non-strenuous work positions up to 30 pounds and/or continual standing or walking 60%+ of the time.

Work Environment: Work environment involves everyday risks or discomforts which require normal safety precautions typical of such places as offices or meeting rooms, e.g. use of safe work place practices with office equipment, and/or avoidance of trips and falls, observance of fire regulations and traffic signals.

Travel: Routine in-town travel with occasional out-of-town trips. Reliable personal transportation is required.

Education & Experience:
  1. Masters of Library and Information Science, or equivalent, required.
  2. Ten+ years progressive operations management experience in a library and/or business environment.
  3. Solid understanding of information technology, building programs, customer service, product management, and performance measures.