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Children's Library Associate
Job Code:2018-BX-001
Salary:$17.35 / hr.
FT/PT Status:Part Time
Monday 9:30-2:30, Tuesday 12-5, Wednesday 9:30-2:30, Thursday 3-8, 3rd Saturday each month 9:30-2:30

Job Summary:
Welcomes customers and ensures that all have an extraordinary experience that supports their needs while educating, training, suggesting, and answering technology, mobile device, e-reader, reference and readers’ advisory questions; proactively connects customers with services and assists customers in the discovery of all services TCCL offers, including with on-call professional staff in the branch and system-wide; provides reference assistance and readers’ advisory services for children, their caregivers and educators; assists with physical maintenance of the children’s collection; develops and implements children’s programs; looks for ways to improve workflow and anticipate customer needs and trends.

Essential Functions:
  1. Communicates effectively, trains customers, and resolves problems at the point of need in the use and application of all of the library’s self-service features including self-check, on-line account management, pay stations, the online catalog, online resource guides, and instructional videos;
  2. Rotates throughout zones, helping customers including at the service point desk, providing instructional training and problem solving at the point of need ;
  3. Trains and educates library customers on new and existing self-service technology and devices (including e-readers, smart phones and mobile devices); assists with troubleshooting customer self-service tools and technology issues;
  4. Ensures that customers successfully use reference and readers’ advisory services; provides one-on-one coaching and assistance as needed;
  5. Anticipates customer needs by providing and explaining the use of previously prepared “packets” (in a variety of modalities) of information and tools;
  6. Assists and trains library customers in utilizing self-service features for selecting and locating library materials, conducting research, and discovering reference information for regular or specialized collections;
  7. Registers and issues library cards, checks materials in and out at the point of need, and routes returned materials to proper locations;
  8. Searches, locates or places reserves on requested materials, notifying customers when materials are available;
  9. Presents programs for children or youth in anticipation of or response to customer interest or needs;
  10. Maintains and operates AV equipment, computers, office machines, and other library hardware and software;
  11. Conducts community outreach, which may include services to schools, day care facilities, and community organizations;
  12. Prepares displays to augment children’s services and to promote the collection and programs;
  13. Helps develop and maintain the children’s collection at this library;
  14. Complies with Process Activated Training System (PATS) scripts when performing job tasks and making additional contributions to the PATS scripts as necessary to continually ensure all tasks are being performed consistently and with the best practices;
  15. May be assigned to any TCCL branch, outlet, or community space;
  16. May serve as Person in Charge of the location as needed; directing tasks of Customer Service Assistants, Shelvers and volunteers.


    Other Duties & Responsibilities

    Required Knowledge, Skills & Abilities:

    Physical and Environmental Conditions:
    The job occasionally requires stooping or bending. Occasional light lifting, such as three or four reams of paper, four for five books, or other materials (up to 20 pounds) may be required.

    There are occasional minor discomforts from exposure to less than optimal temperature and air conditions. The job may involve dealing with modestly unpleasant situations, such as occasional exposure to office chemicals and/or extensive use of video display terminals.

    Education & Experience:
    1. Bachelors’ degree required.
    2. May require additional education in specialized area or fluency in second language.
    3. No previous experience required; library, retail, or customer service experience preferred.
    4. Working knowledge of library procedures and operations.
    5. Ability to understand the needs of the library customers, specifically children and youth, and connect them to the right resource or service at the right time.
    6. Ability to present programs to various audiences.
    7. Excellent interpersonal, teaching, presentation, training (one-on-one and small group), and communication skills.
    8. Research and problem solving skills.
    9. Ability to help customers with their basic computer needs, including, but not limited to, e-mail, answering Microsoft product questions, and navigating the Internet.
    10. Ability to learn and demonstrate library’s automated systems and self-service tools.
    11. Ability to operate audio-visual equipment, smart phones, mobile devices, computer hardware and software, and quickly learn new databases and consumer devices including (and not limited to) e-readers, tablets and personal computers.
    12. Valid driver’s license required.